This refund policy describes how refunds work for LookupTrace purchases (including digital credits and prepaid access).
Digital products. Our products are delivered digitally. By completing a purchase, you acknowledge delivery when your credits or access are available on your account.
Refund requests. If you believe you are owed a refund (for example, a duplicate charge, a failed delivery of purchased credits, or another issue covered by applicable consumer law), contact us promptly with your order details. We review each request in line with applicable law and our obligations.
Credits already used. We typically do not refund amounts for credits or lookups that have already been applied or consumed, except where required by law.
How refunds are processed. Approved refunds are returned using the original payment method when possible and may take several business days to appear, depending on your bank or payment provider.
Chargebacks. Please reach out before disputing a charge with your bank. We aim to resolve issues quickly.
Contact. For refund questions, contact us through the contact options published on this website and include relevant order information.